Embracing and empowering a diverse workforce has been a part of the McDonald’s culture for decades. In the mid-1970s, then-McDonald’s CEO Fred Turner developed an initial diversity framework, and in 1980, the company hired our first official head of diversity. Back then, it was just the right thing to do. Today, it is a business imperative. As our Global Chief Diversity Officer and V.P. of Inclusion & Diversity, Patricia Sowell Harris, writes in her recently published book, None of Us Is as Good as All of Us: How McDonald's Prospers By Embracing Inclusion and Diversity:
"Any company that hopes to serve a diverse customer base across the United States, and around the world, must reflect that same diversity in the restaurants, where we meet our customers face to face, and throughout our organization, where we design our products and services with the distinct wants and needs of our customers in mind. And our business results reflect the validity of mirroring our customers throughout our System very clearly."